We aim to process orders within 3 business days.
Please take care when filling in your details, as we are unable to change a delivery address once an order has been shipped. The customer must provide correct information prior to shipment. The customer is responsible for packages upon delivery.
A tracking number will be emailed to you when your order has been dispatched. We are not responsible for parcels that are stolen or lost in transit due to the fault of Australia Post or other delivery carrier – we will endeavour to trace your parcel on your behalf and lodge an investigation if required.
We only ship Monday-Friday, excluding holidays.
Australian orders are sent with Registered Australia Post. This service delivers for most areas in Australia within 1-3 business days, however it can be 3-6days for WA, NT and other areas outside of main cities.
All parcels require a signature on delivery – if you are not at home Australia Post will leave a calling card advising you to collect your parcel from your local post office.
Registered Post, orders under $75.00 – $10.00
Registered Post, orders over $75.00 – FREE
REST OF THE WORLD ORDERS
International orders are sent via Australia Post Registered International Mail service and are received within 5-14 business days (depending on location).
International Standard Post (Trackable), orders under $150.00 AUD– $25.00 AUD
International Standard Post (Trackable), orders over $150.00 AUD – FREE
When receiving goods from a different country customs duty and import taxes may occur.
Duties and taxes are due upon delivery with our standard service. Totedco is not responsible for any duties and taxes imposed on your package. Duties and taxes are determined by your countries customs agency. Charges do not always occur, however, depending on your countries thresholds for imported goods, you may receive a duties and tax charge. Payment of any duties and taxes is the customers responsibility and these charges are generally paid for upon receiving your order. For more information regarding duties and taxes we recommend you speak with your local customs agency.
If you reject your package or if it is rejected by your local customs agency we will refund you for the cost of goods *excluding shipping* once we receive the goods back to our fulfillment center.